Environmental Enforcement

Greener, Cleaner and Safer: Environmental Enforcement

For local authorities, environmental enforcement is an essential but problematic task. While the ability to issue, administer and process Fixed Penalty Notices (FPNs) is vital to address concerns such as littering and dog fouling, ensuring greener, cleaner and safer local communities; increasing legislation and enforcement efforts are resulting in greater numbers of FPNs – the management of which presents a significant challenge for authority staff.

Fortunately there is a way to alleviate such concerns: Imperial’s Environmental Enforcement system effortlessly manages the entire process, from the issue of notices via handheld computers, through to back office, progression through the relevant path and to payment, prosecution or subsequent debt recovery.

Positive Parking Management: Imperial Solutions

With Imperial, local authorities can:

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Reduce administrative effort associated with managing FPNs

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Eliminate manual data entry and associated errors

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Issue retrospective postal FPNs where required

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Reduce community cleaning costs

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Harness data to target ‘hotspots’ and manage events

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Improve local image and create a more pleasant living environment

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Align Environmental Enforcement and Parking Management tools

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Issuing Notices - Rialto

Smartphone-based PCN issuing software speeds up notice issue and ensures all required evidence is accurately recorded to maximise recovery rates.

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GPS Mapping - GeoSmarti

Map-based monitoring of patrolling officers provides visibility of positions, PCNs issued & more. Real-time contact/direction maximises productivity and aids ‘duty of care’ responsibilities.

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Notice Processing - 3Sixty

Simple, automatic, end-to-end notice processing. Meets all legislative requirements & covers all possible contraventions/debt recovery processes – including CCTV.

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Processing Services - Business Processing Unit

Award-winning BPU utilises the full suite of Imperial solutions. We can manage all your parking processes, including manual call handling – ongoing or for a specific duration.

Management Information - Powercube

Easily harness data from back-office notice processing and permit systems to identify trends and solve problems.

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Our Environmental Enforcement Customers

Glasgow City Council

“Imperial’s Environmental Enforcement software has transformed the issuing and processing of around 20,000 Fixed Penalty Notices a year. The system offers totally integrated environmental enforcement management including automated telephone and online payment options. “

Essex County Council

“With ChallengeSmarti when a driver is advised they are unlikely to win an appeal, they can see the video or photographic evidence for themselves. So they have assurance it is valid and tend not to blame the council – and can even pay there and then through the portal…

… we have saved valuable hours for our highways staff and the number of PCN appeals submitted has reduced by 30% due to the instant indication of success provided by ChallengeSmarti.”

…it takes the stress away for all involved.”

Argyll & Bute Council

“Imperial has helped us to take full advantage of far more efficient and convenient technologies, prompting a dramatic improvement in service standards for customers. The new systems have delivered significant cost savings for the Council, reduced equipment maintenance costs and cash-handling and have simplified the management and enforcement of parking services across a very large geographical area.”

Liverpool City Council

“All aspects of notice processing are now much easier to manage and much more reliable… Effective and prompt reconciliation, advanced search capabilities and the ability to glean advanced management intelligence is helping us to respond more promptly to queries and requests for information.

We can also plan ahead more effectively and have been able to adopt a much more responsive approach to the issue of special concessions and parking permits in connection with major events. Such flexibility enables us to take decisive actions to help minimise disruption to traffic flow and accessibility – which is especially important in relation to the major redevelopment projects in different areas of the city.”

Rutland County Council

On Imperial’s Business Processing Unit for managing Penalty Charge Notices (PCNs):

“The BPU has provided service standards and recovery rates that have exceeded all expectations… our decision to outsource has, unquestionably, helped us to set a standard in enforcement processing that one would associate with a much larger authority, simplified greatly the onerous administrative demands and provided us with excellent recovery rates.”

Related Resources

Dedicated technology helps Glasgow to set new standards in environmental enforcement

A major advance in environmental enforcement is helping Community Safety Glasgow (CSG) to maximise the effectiveness of its drive to address litter.

Read the case study

Fixed Penalty Enforcement

As we all work to keep our neighbourhoods greener, cleaner and safer, the number of Fixed Penalty Notices (FPNs) issued by local authorities has increased.

Read the article